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General Terms & Conditions

version 23/01/2025


What it is

These terms and conditions ("Terms") form the agreement between Toridori (BE1006754783; "Toridori", "we", "us" or "our") and you ("User", "you", or "your"). These Terms define general terms and conditions of your use of our website ("Website"; www.toridori.be) and any of the related products and services (collectively, "Services").

Acceptance of Terms

By using our Website or any of our Services, you acknowledge that you automatically agree to these Terms.

Changes of Terms

Toridori reserves the right to modify these Terms and any related policies at anytime without prior notice. The modified version of the Terms takes effect upon its posting on the Website. Upon posting of the modified version of the Terms, Toridori notifies you on the Website (page News). The version of these Terms can be found at the top of this page. By continuing the use of our Website, you automatically agree to the modified version of these Terms.

Products and Services

Toridori offers the following services:

  • Selling Japanese tea, teaware, and any related tea accessories (collectively, "Goods") for private customers (B2C) as well as business customers (B2C). All Japanese tea is directly imported by Toridori from Japanese tea farms. The teaware and the tea accessories are purchased from artists and artisans in Japan and in Belgium.
  • Organizing Japanese tea workshops ("Workshops") for private groups, either as a main organizer or as a guest lecturer.
  • Publishing information about Japanese tea, Japanese tea culture, and any related subjects on the Website (including blog) and social media (i.e. Instagram).

Acceptable Use Policy

Our Website and any of its related contents (collectively, "Contents") may only be used for lawful purposes. For detailed information on the applicable laws, please refer to the section Applicable Laws and Dispute Resolution of this page. A breach or violation of Acceptable Use Policy is a criminal offense and Toridori will take necessary actions according to the applicable laws.

The examples of prohibited activities are (but not limited to):

  • Spreading any types of malicious code
  • Hacking into any aspects of the Services
  • Collecting or tracking personal information of others
  • Violating copyright laws
  • Spreading false or misleading information
  • Any types of abuse based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability

Prices

The prices stated on our Website include VAT but exclude shipping fees, because Toridori offers several shipping options with different fees. The information on shipping fees are available on the page Shipping Information (in the section Information at the bottom of the Website).

All prices written in our Website are consumer prices (or B2C prices). For business customers (or B2B customers), please send an inquiry for a quote to info@toridori.be.

Toridori reserves the right to modify product pricing at any time. When we make such changes, we will notify you in advance via the Website (page News).

Placing Orders

You can place an order anytime, either via our Website (only for private customers or B2C) or via email to info@toridori.be (for both private customers or B2C and business customers or B2B). For details of the information we collect during your order placement, please refer to our Privacy & Cookie Policy.

After you submit your order, you will receive an automatic confirmation email with the list of your purchase, billing information, and shipping information. If you have chosen bank transfer or cash payment (see the section Payment Options below for more details), you will also find information on the payment instructions. Once you have paid and Toridori have received the payment (except when you select cash payment for your Goods purchase upon "Personal pickup" for your purchase), the order is complete and Toridori will deliver your purchase accordingly.

Toridori reserves the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order, in our sole discretion. In the event that we make a change to or cancel the order, we notify you via email to the address provided by you upon order placement.

Payment Options

The standard payment methods we accept are Bancontact, credit card, and bank transfers.

There are two exceptions as stated below:

  • When you purchase Goods and select "Personal pickup" as the delivery option (see the section Shipping and Delivery below), you can also select cash payment. Note that this option is not applicable for Workshops booking. In case you select cash payment without following above conditions, we will reject your order even after you have received the automatic order confirmation email. In case we reject your order for this reason, we will notify you via email to the address provided by you upon order placement.
  • When you purchase Goods during our Workshops, we can only accept cash payment because we currently do not have a credit card machine.

Once you have paid and Toridori have received the payment (except when you select cash payment upon "Personal pickup" for your purchase), the order is complete and Toridori will deliver your purchase accordingly.

Toridori may modify the accepted payment methods at anytime to optimize our Services. When we make such change, we will notify you in advance via the Website (page News).


Shipping and Delivery

Toridori offers shipments of your purchase only within Belgium.

The following shipping options are available:

  • Standard delivery (bpost)
  • Delivery of your purchase as a standard package with a unique tracking code. When you choose this option, you will receive a confirmation email with the tracking code so that you can track and trace the delivery process of your package. Delivery is done during working days (Monday through Friday except for public holidays) and it usually takes one to several days from the day when Toridori places the shipment. Depending on your settings of the delivery preferences with bpost ("My Preferences") as well as your presence/absence at the time of their arrival, they may deliver your purchase to either your shipping address, Pick-up Point, Parcel Locker, Safe Place, or your neighbor.
  • Bicycle delivery
  • Toridori will deliver your purchase to your shipping address by bike. This is a trial and is currently only available for the residents at postal code 2800. The delivery is done in the afternoon between 13:30 and 16:30 during working days (Monday through Friday except for public holidays). When you select this option, you are asked to give the dates you are available at the above time slot for the next 7 working days after the date of your order placement. On the day before our arrival, you will receive a notification email.
  • Personal pickup
  • You can come to our atelier in Mechelen (Karmelietenstraat 22 bus 302, 2800 Mechelen) to pick up your purchase by yourself at your convenience. When you select this option, you will be asked to give the date and approximate time slot (e.g. between 14:00 and 15:00) you want to pick up your purchase. You will receive a confirmation email for the pick-up date within 24 hours.

You can place an order at anytime; however, the delivery of your purchase may delay or pause at the time of unexpected troubles, during our business trip, or holidays. In the event that the delivery will delay or pause due to unexpected troubles, Toridori will immediately notify you via email to the address you gave to us at order placement. When the delivery will delay or pause due to our business trip or holidays, Toridori will notify you via Website (at the top banner and on the page News) in advance.

You are responsible to provide complete and correct information for the shipment (e.g. your name, your shipping address, your email address, your phone number). If you fail to do so and if that leads to failed shipments, Toridori is not liable to any damage caused by these incidents.

Toridori may modify the shipping methods, fees, or any of the related practical settings at anytime to optimize our Services. When we make such change, we will notify you in advance via the Website (page News).

Return Policy

Based on the Article VI. 47 §1 of the Economic Law Act, you have the right to return the Goods within 14 days from the arrival of your purchase. In order to practice this right, the Goods must be unopened, unused, AND in the original packaging. To return your Goods, you must: (i) notify us via email to info@toridori.be beforehand; (ii) attach a copy of receipt or proof of purchase with your Goods to return. Return shipping costs and associated risks (e.g. damaged or lost package) are your own responsibility. Upon the receipt of returned Goods, we may refund you within 14 days via the same payment method as you have chosen for the original order. Note that the refunds are only applicable for regularly priced Goods (i.e. not at discounted prices) at the time of your original order placement.

In case you find any Goods that arrived damaged, you must notify us within 3 days after the arrival of your package. If you choose Standard package (bpost), note that the arrival of your package is defined as the arrival at any of the following: your shipping address, Pick-up Point, Parcel Locker, Safe Place, or your neighbor. To notify us, send an email to info@toridori.be with the photo(s) that is/are clearly showing the damage. Once we inspect the photo(s) and confirm the damage, we will notify you via email in reply with the instructions for returning the package. Once you receive this email, you must make a return shipment of your damaged Goods to get the replacement. Upon receipt of the returned Goods, we will send you the replacement with the same delivery method you have chosen for your original order. The replacement and its shipping cost is free. When the Goods are returned for the replacement due to damage(s), the return shipment fee will be refunded within 7 days via bank transfer.

The return needs to be shipped to:

  • Toridori
    Karmelietenstraat 22 bus 302, 2800 Mechelen

Toridori reserves the right to refuse the returns and refunds of Goods that do not meet the above return conditions. In the event that we unfortunately cannot accept returns or offer refunds, we notify you via email to the address provided by you at order placement.

Workshop Cancellation Policy

This Booking Policy applies only when you book a Workshop.

The registration is final at the time of your receipt of our order confirmation email and payment. However, when you have booked a Workshop but later cannot attend on the booked date, you may cancel your booking by contacting info@toridori.be.

The following cancellation fees apply:

  • Up until 15 days before the booked date: Free (i.e. full refund)
  • From 14 days onward: 100% of the fee (i.e. no refund)
  • No-show without notification: 100% of the Workshop fee (i.e. no refund)

According to above conditions, Toridori may refund you within 7 days via the same payment method as you have chosen for the original order. You will receive a confirmation email to the address you gave to us at order placement.

Toridori reserves the right to cancel Workshops at anytime in our sole discretion. In the event that we unfortunately need to cancel the Workshop, we notify you via email to the address provided by you upon order placement. In this case, the prepaid Workshop fees will be refunded within 7 days via the same payment method as you have chosen at your original order placement.

Warranty

You agree that your use of our Website or Services is solely at your own risk. The information or materials displayed on the Website is provided without any guarantee or warranty as to its accuracy. We make no warranty regarding any goods or services purchased or obtained through the Service.

Intellectual Property Rights

All contents of Toridori (including but not limited to logos and graphics) are protected by copyright laws. Unless specifically mentioned, the property rights of any contents used in connection with our Website or Services belong to Toridori. To create the contents for our Website or Services, Toridori may use the intellectual properties of third-parties. In this case, Toridori does so only with appropriate license or permission, with the clear statement on the information on the copyright holder. For both contents, either originally created by Toridori or cited from third-parties with permission, your use of our Website or Services grants you NO right or license to publish, manipulate, distribute or otherwise reproduce in any format.

Other Disclaimers

The Product offer and its availability may change over time due to different causes including (but not limited to) limited seasonal availability, limited production, and low harvest caused by climatic problems. Toridori reserves the right to modify its Product offer and availability at any time in its sole discretion. When any changes are made to our Product offer, Toridori will notify you on the Website (page News).

Japanese tea is a natural product. Due to its nature, it is normal to observe variation in tastes and appearance even for the same tea.

The teaware and tea accessories that Toridori sells are all handmade crafts. Due to its nature, each of them is a unique piece and therefore you may observe variation in appearance even for the same Product.

During Workshops, Toridori serves desserts that may contain one or more allergens. In order to avoid allergic reactions, Toridori asks you to provide us accurate information on your food allergy at the time of order placement. In case you do not follow this instruction and experience an allergic reaction to the food served during Workshops, Toridori is not liable for this damage. Therefore, in order to enjoy the Workshop without any such risks, please give us accurate information about your food allergy.

Limitation of Liability

To the fullest extent permitted by applicable law, Toridori is not liable to any person for any indirect damages regardless of how these are caused.

The examples of indirect damages are (but not limited to):

  • Loss of profit
  • Loss of business opportunity
  • Impact on business

The common examples of situations that may cause indirect damages are (but not limited to):

  • Delay of delivery
  • Failures of the Website
  • Internet disruptions
  • Inaccurate information on the Website (e.g. blog posts)

Applicable Laws and Dispute Resolution

Belgian laws apply to these Terms. Any legal conflicts or disputes will be submitted to the Court of Mechelen.

Contact Information

For more information or questions regarding these Terms and its related contents, you may contact info@toridori.be.